Privacy Policy

Last updated: November 2024

1. Introduction

THE FLOORING AND RESIN COMPANY LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and location details you provide through our contact form or direct communication.
• Project Information: Details about your flooring project, property type, and service requirements.
• Usage Data: Information about how you use our website, including pages visited and time spent on the site.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes
• Deliver our flooring services
• Communicate with you about your project
• Improve our website and services
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in delivering our services (e.g., subcontractors)
• Professional advisors (accountants, lawyers) when necessary
• Law enforcement or regulatory bodies when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Cookies

Our website may use cookies to enhance user experience. Please see our Cookie Policy for more information.

9. Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles). We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Phone: 07595 317477
• Address: Henwood House, Henwood, Ashford, Kent, TN24 8DH